Shipping & Returns

Shipping

Have questions about our shipping process? Here are a few good things to know:

Our domestic shipping pricing structure is:

  • $8 for orders of $50 or below
  • $5 for orders between $50 and $75
  • Free for orders of $75 or above

We use this structure to encourage you to bundle your current and anticipated near-future orders to achieve efficient and sustainable shipping practices.

Orders canceled prior to shipment are refunded at no cost.

Orders leave our studio (located just outside of Pensacola, FL) via USPS on Tuesdays and Fridays (excluding holidays when USPS is closed).

Wondering why you have to wait a couple of days for your order to go out? It all comes back to freshness! We make all of our skincare ourselves and often batch products only after they are ordered.

This means you are getting the freshest, most potent skincare possible, instead of something that’s been sitting on the shelf for months. Trust us, it’s worth the wait!

An order received by noon (CST) the day prior to a ship day will generally go out the following day, while orders received later may go out on the subsequent ship day.

You will receive a tracking number as soon as your package ships.

Returns

If you have an issue with a product please reach out to us at returns@wildicebotanicals.com within 30 days of your purchase.

Let us know which product you would like to return, and please describe why the product was not to your satisfaction.

We will refund you up to 70% of your purchase price for the product(s) you aren't satisfied with.

We use this number because it helps us avoid malicious purchasers. Malicious purchasers drive the prices up for everyone else because they force businesses to increase product costs to cover such losses.

We have found that a 70% refund policy fully eliminates malicious purchasers, which has allowed us to maintain what we believe is the best value-to-price ratio in the industry.

International

For international customers who want to save, we offer our international build-a-box feature where you can save up to 30% off your total order value.

We ship via DHL 2-3 Day Express to more than 180 countries all over the world.

Rates, taxes, and duties (if applicable) are calculated at checkout and handled by Global-e.

Also note that returns are not accepted for international customers. If you have a problem with your product please reach out to us at returns@wildicebotanicals.com and we will do everything in our power to make it right.

For some international customers certain products may not be available for purchase (depending on customer location) due to import restrictions of those countries. Such product pages will appear to be blank, cannot be added to cart, and cannot be purchased at checkout.

And finally, subscription boxes are not available for international customers due to regulatory and software limitations. That's why we offer our convenient build-a-box page for the benefit of our international customers.

Based on 1248 reviews
95%
(1191)
2%
(20)
1%
(11)
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(2)
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(24)
Unique product

This skincare line is amazing. I am seeing dramatic results of supple, smooth skin with this product. I am using only at night and on neck during day. It isn’t ideal under make up.

Top quality product

Ad a 57 year old, have used every…and I mean every skincare line. This serum is clean beauty, and extremely effective. Will be sticking with this one.

Awesome!

Love it and will buy again! Very happy with the eye cream.

Love it!

Love this product! Does not feel heavy or oily when you put it on. It soaks right into your skin and gives you an instant glow. I have very sensitive skin and this product does not make me break out or itch. Highly recommend.

Phenomenal!

The mask smells fantastic, easy to apply, my skin is very moisturized and soft after application. Definitely will try other products! I am very happy and recommend it!

Delightful!

My skin loves this mask! It’s a hardworking mask that leaves my skin healthy, dewy, and so soft! So happy with the whole product line!

Love this toner!

Leaves my skin feeling fresh and ready for the next step!

Lovely

Love the scent. I would love more scent options and one that was slightly sweeter.

Fresh nourishment

I love the feel and fresh botanical scent of these products. They feel nourishing and hydrating for my dry aging skin. Thank you so much !!

In 3 short weeks I’m already seeing a difference!

MY SKIN DRINKS IT UP!

I wish I could apply this stuff to my whole body but I am on a budget so my face gets it all! Especially wonderful for winter dryness I tend to get.

My skin is soooo smooth

I am loving using this multiple times a week on my face. It smells amazing & feels soothing. I keep mine in the fridge so I love the cold while applying. My skin is radiant and smooth using this!

Great so far.

I have extremely sensitive skin and I am able to use this face tape without issue. It's only been a couple weeks of use, but I do feel it is training me to be more aware of how much I am using my forehead muscles. Would recommend for sensitive skin.

Soothing!

This serum is so soothing! It cools, smooths, and nourishes the eye area. I love the smell, and it goes on like silk. No greasy, oily residue that makes your skin tacky. I have lash extensions and this is a perfect pairing for my eye care!

Deep moisture!

I’ve used this for a couple of years and it helps my driest skin feel and look so much better!

Amazing

I love this product! This is my second time purchasing the Cryo-C and Baba Yaga. It is amazing. I use it with my red light therapy and my face hasn't looked better! I bought the smaller bottles for friends to try as holiday gifts. My fine lines have disappeared. My dark mark (age spot) is almost gone. Is all I used was this product and I am hooked.

Outstanding!!

I purchased the entire face and body line and it is outstanding! I am 62 and have good skin, but this brings it to the next level! I get so many compliments on my complexion. I glow..keep it coming!

Makes my fave feel so hydrated!

I love this serum! It leaves my skin feeling super hydrated but not greasy. And it smells amazing, too!

Great cleanser!

I love this cleanser! It feels so refreshing on my face and leaves it clean and ready for serum and moisturizer. Thank you!

So far, so AMAZING!

This is light weight, yet effective! My skin looks healthier and more refined! So happy I tried the Mini-am ready to move on to the full size!

My skin feels amazing!

My skin has never felt smoother and more nourished than it does after using Wild Ice. The vitamin C and moisturizer are my favorite products. I look forward to using them every day!

Quality skin care

Yes, I would recommend this skin care line. It's gentle yet effective. Thank you!

It Works!

This helped with my mini breakout I get right before my period. Fast acting, effective, and nourishing!

Refreshing!

This is so light, and leaves my skin very smooth and prepped for the next Wild Ice product! Am very happy with!

Magic in a bottle

My skin is loving this toner!! It’s loaded superhero ingredients, and my skin is noticeably happier and healthier! This is the first product line that’s actually making a difference in the way my skin looks and feels!