Shipping & Returns

Shipping

Have questions about our shipping process? Here are a few good things to know:

Our domestic shipping pricing structure is:

  • $8 for orders of $50 or below
  • $5 for orders between $50 and $75
  • Free for orders of $75 or above

We use this structure to encourage you to bundle your current and anticipated near-future orders to achieve efficient and sustainable shipping practices.

Orders canceled prior to shipment are refunded at no cost.

Orders leave our studio (located just outside of Pensacola, FL) via USPS on Tuesdays and Fridays (excluding holidays when USPS is closed).

Wondering why you have to wait a couple of days for your order to go out? It all comes back to freshness! We make all of our skincare ourselves and often batch products only after they are ordered.

This means you are getting the freshest, most potent skincare possible, instead of something that’s been sitting on the shelf for months. Trust us, it’s worth the wait!

An order received by noon (CST) the day prior to a ship day will generally go out the following day, while orders received later may go out on the subsequent ship day.

You will receive a tracking number as soon as your package ships.

Returns

If you have an issue with a product please reach out to us at returns@wildicebotanicals.com within 30 days of your purchase.

Let us know which product you would like to return, and please describe why the product was not to your satisfaction.

We will refund you up to 70% of your purchase price for the product(s) you aren't satisfied with.

We use this number because it helps us avoid malicious purchasers. Malicious purchasers drive the prices up for everyone else because they force businesses to increase product costs to cover such losses.

We have found that a 70% refund policy fully eliminates malicious purchasers, which has allowed us to maintain what we believe is the best value-to-price ratio in the industry.

International

For international customers who want to save, we offer our international build-a-box feature where you can save up to 30% off your total order value.

We ship via DHL 2-3 Day Express to more than 180 countries all over the world.

Rates, taxes, and duties (if applicable) are calculated at checkout and handled by Global-e.

Also note that returns are not accepted for international customers. If you have a problem with your product please reach out to us at returns@wildicebotanicals.com and we will do everything in our power to make it right.

For some international customers certain products may not be available for purchase (depending on customer location) due to import restrictions of those countries. Such product pages will appear to be blank, cannot be added to cart, and cannot be purchased at checkout.

And finally, subscription boxes are not available for international customers due to regulatory and software limitations. That's why we offer our convenient build-a-box page for the benefit of our international customers.

Based on 1298 reviews
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Ditch everything else, Wild Ice is all you need!!

After years of using medical grade skincare I mad the switch to wild ice because of its natural properties. What an incredible difference! And feels amazing on my skin. The b meltee face wash is a feeling no other product on the market feels like. Clean tingle and cooling. My skin gets red and sensitive. This is it, the only line that’s needed on your skin!

Amazing!

This is rhe best vitamin C serum I have ever used! My skin drinks it in and glows like the sun! It compliments other treatments and I dont need make up!

Great products. Face feels and looks so much better

Incredible product-great results!

I am 65 years old and have tried many high end products over the years. Recently in an effort to be more frugal I had switched to a big pharm brand skincare and my skin had become so very dry! within two days of using cryo-C my skin looked and felt 100% better! This is superior hands-down to anything else I’ve ever used. I look forward to trying more Wild Ice products.

Enchanting!

This scent is enchanting! Fresh, clean, and long lasting. I get compliments all the time and give it as gifts!

Awesome Products

Love this toner. Does everything it says it does. Love the ingredients you use in all of your products

I Can finally Wear Fragrance Again

I’ve spent years going without any sort of perfume because I don’t want to expose myself to all the endocrine disruptions and toxins. This slips all the nasty chemicals and leaves you with a light and springy scent. It’s lovely!

Memoir of a Frozen Flower: Delicately Floral, Cold-Preserved Perfume — Pure, Organic Ingredients for Delicate & Sensitive Skin

The Essentials: Cryo-C, D.B.T. Baba Yaga, B-Meltee

Gorgeous Products

Love all the products..does exactly as you claim it does! I have tried alot of products..I feel I have found my Holy Grail!!

Wonderful

My skin is so supple and hydrated with this! Such a wonderful product and product line!

Life Saver for TMJ!!!!

This is the only thing I've found that offers REAL relief for TMJ!!!! All my pain is gone and some of my mobility is back!!! Also a superstar tool for forehead and other wrinkles!

Amazing Serum Love Love Love!! Nourishes and plumps skin. Not drying or irritating.

Love this serum so much!!! I probably overuse it bc it feels so good on my skin. Plumps and hydrates. Does not dry or break out. Reduces fine lines.

Luxurious and Wonderful

New to the Wild Ice brand but overall believe it is really nice. Still unsure about effectiveness, but that comes with consistency and time. Overall excited to have found this brand!

Love!

This was my first wild ice purchase and I haven’t been without it since. Love using it as a mask or scrub.

Great products

My skin has really changed for the better with these products. I have used many products searching for the right one and none have given me the results like these have. Will continue using these products as my skin care regimen. They are great.

Love Cryo C!

I’m on my second bottle and I love this serum! Makes my skin glow and feel great!

Awesome Products

Iam so impressed with your products..iam about to use your whole line. I use all of them for the face, neck and eyes. I see a difference in such a short time.

Must have!

I absolutely love 7 winters! It has helped keep my skin looking healthy and vibrant!

D.B.T. Baba Yaga: Cold-Preserved Face, Neck & Eye Cream with Peptide & Ceramide Complexes for Nourished, Protected Skin

Mom Daughter skin 💖

After my daughter has became infatuated with skin care. Her skin has became extremely sensitive and breaking out using other brands. After changing her over to wild ice she’s feeling beautiful and confident again with natural beautiful radiant skin. Through all this she has learned the importance of beautiful natural skin care that’s healthy for you. I am so thankful for Wild Ice my skin thanks you and now my daughter skin too! Love you Wild Ice

I Love your products!! Planning on buying more products to go with the ones I have now.

Best Skincare Ever!!

I am so happy with the products I bought. My skin has never felt better!

After using this on my face it feels so clean and fresh! I can’t wait until the moment I get to wash my face at night and follow it up by the entire line makes me feel refreshed

The feeling you get after using this on your face is unbelievable! Thank you